Request A Part
Round 2 makes every effort to ensure our products are complete and of excellent quality. On occasion, in spite of strict quality control, errors do occur. We apologize for any inconvenience created.
We encourage customers to handle returns and exchanges with the store they purchased the product from. But if that’s not an option, please click the button below to contact us directly for replacement parts, decals, and instructions.
You will need the following to complete the form:
A copy of the sales receipt that you can upload.
A photo of the UPC code on the box.
If you do not have a receipt:
There will be a shipping and handling charge associated with your request. Please download the paper form here for charges.
Please print, fill out, and mail the form with your payment.
MODEL KIT REPLACEMENT POLICY
We recommend that the buyer inspect the kit to make sure it is complete shortly after purchase, before beginning any assembly. Most retailers will not exchange or offer a refund for a kit that has been partially assembled.
Round 2 makes every effort to ensure our kits are complete and of excellent quality. On occasion, in spite of strict quality control, errors do occur. We apologize for any inconvenience created.
We want to make sure that our customers have a complete kit, and will make every effort to fulfill reasonable requests in a timely manner. We will only replace the parts required to complete your kit. If your kit is missing several parts or shows severe damage, we may ask that you send the kit to us at your expense. If it is determined that the damage to the kit is Round 2’s fault, we will replace the kit with an identical complete kit (or similar kit) at our expense. Round 2 reserves the right to modify or reject any replacement request, at our sole discretion.
DEFECTIVE OR MISSING PARTS / DECALS
Please return the kit to the dealer you purchased it from for exchange or refund. Be sure to have your receipt – most retailers will not exchange without proof of purchase. Return policies vary by retailer.
Should the dealer be unable or unwilling to exchange, (or should it be inconvenient to return to the place of purchase) you may request parts replacement through Round 2 Models. Please fill out the replacement request form on the following page and be sure to include the following:
- Copy of instruction sheet with missing part clearly circled
- Original sales receipt and/or original UPC and date code cut from the box (copies will NOT be accepted)
- Contact information, including shipping address, phone number, and email address
Note that we cannot support AMT, MPC, Hawk, Lindberg and most Polar Lights kits manufactured prior to the fall of 2008. We do not maintain back-stock of kits that have been out of production or were manufactured by prior companies, either RC2 or Playing Mantis/Polar Lights.
Round 2 will make every effort to satisfy the customer’s need as quickly as possible; however, please note that on occasion, kits are out of stock or on backorder and we may not be able to fulfill a request.
If you do not have a receipt or are unwilling to cut the UPC code from the box, you may still request parts; however, there is an applicable shipping and handling charge based on the following:
Model Kit Parts – If unsure of the size, please call or email
1.) Small part or parts (up to 5 parts; for example, headlight insert): $7.95
2.) Medium part or parts (up to 3 parts; for example, engine block half, seats, windows, body) $12.95
3.) Large part or parts (up to 2 parts: example, 1:350 Enterprise nacelle half, semi chassis, trailer sides) $16.95
4.) Extra Large Part (single part; example, 1:350 Enterprise Saucer) $24.95
Decal Sheet(s) – If unsure of the size, please call or email
1.) Small decal sheet (examples: vehicles or small Star Trek snap kits) $7.95
2.) Medium decal sheet (examples: vehicles, semi-trucks, Star Trek kits) $12.95
3.) Large decal sheet (example: 1:350 Enterprise single Aztec decal sheet) $19.95
4.) Extra-large decal sheet(s) (examples: AMT954 5 sheets, POL949) $29.95
1.) Hard copy of Instruction Sheet. $5.95
Standard shipping rates will be applied within the U.S. & Internationally
If you want to call in and purchase parts, please contact us at 888-910-2889, 8 am to 5 pm (EST) Monday – Friday. Please have your credit card ready.